CENTSS - Online Student Services Innovations

Best Practice Profile – Capella University

Service area	Career Services
Service Component(s)	Interactive Training Tools to facilitate learning about resume and CV creation.
Institution	Capella University
Link to Service or Demo	https://www.capella.edu/PORTAL/ LEARNER/SCONTENT/career_center/MAINCAREER.ASPX Click on “alumni enter here” Click on Resumes; click "Launch" under “How to Build a Resume”. Click on Curriculum Vitae, click "Launch" under “How to Build a CV” To view the resume and CV recorded presentations, visit http://breeze.capellauniversity.edu/resume and http://breeze.capellauniversity.edu/cv.
Description
Summary Description	The Interactive Training Tools were developed to assist current students and alumni to develop their resumes and CVs. The tools serve as a starting point for many students as they are developing their documents. The tools are available 24/7. To use the resume and CV building tools, students roll over and click on each section of the sample document. Once they click on that section, call out boxes can be viewed containing information regarding that particular section, what material should be covered, and given tips and suggestions regarding content and format. The recorded resume and CV seminars are designed to work in conjunction with the resume and CV building tools to give students comprehensive information to get them started developing effective documents. Students click on the seminar URL and are able to view a 15 minute presentation on the topic, which includes audio and PowerPoint slides.
Major Characteristics	Date first available to students The resume/CV building tools were launched in January 2006; the recorded seminars were introduced in August 2006.
	Number & type of students served annually CV Tool: 738 views of this material from January 1 – August 14, 2006; Resume Tool: 445 views of this material from January 1 – August 14, 2006; Resume recorded seminar: 553 views of this material from mid-August – September 22, 2006. CV recorded seminar: 382 views of this material from mid-August – September 22, 2006.
	Growth in (student/staff/faculty) users annually N/A
	Hours of availability for students Twenty-four hours a day, seven days a week
	Communication options between students & service Web-based
	Types of searches N/A
	User satisfaction feedback options Can submit email to the Career Center at any time with feedback.
	Accessibility Meets the ADA requirements
	Integration The Resume and CV tool integrates information provided on the website, material taught in online seminars and samples written by Career Center staff In the Resume and CV recorded seminar, the last slide indicates how learners can take advantage of other Career Center Services including a document review by a Career Center professionals. The interactive tool resides within the “Resume and CV section” of the Career Center website. A link to the Career Center website is located in the school homepage.
	Support & help services Students can contact the Career Center staff for a resume or CV review.
Special Features	•Provides students the ability to review material anytime, day or night, weekday or weekend •Facilitates the creation of effective resumes and CVs, reducing the review time by Career Center staff. •Allows Career Center staff to scale services and reach all students.
Purpose
Goals of Service	To assist students and alumni in the creation of effective resumes and CVs by using an interactive teaching tool. Additionally, the Career Center is able to scale services by providing this information upfront before students send in a resume and/or CV to be reviewed.
Results
Performance Measures	•Student usage numbers •Verbal feedback from students
Outcomes	Student The institution is able to attract a higher number of students because it offers comprehensive services such as these interactive tools.
	Staff Students are providing better resumes for review
	Institution Staff are able to provide more in-depth and higher level service to more students because the quality of resume and CV first drafts are greatly improved after using these tools.
Development & Implementation
Executive Sponsor	Mark Gasche, Director of Career and Specialized Service
Planned & Developed By	Internal Capella University Career Center Staff and IT
Planned & Developed By	External N/A
Technology Solution	Commercial software Resume/CV interactive tools: Macromedia Flash (Multimedia Content Creator) Resume/CV recorded seminars: Macromedia Breeze
	External service providers N/A
	Program language & platform for in house solution Macromedia Flash (Multimedia Content Creator)
	Other
Resources	Writing style guide N/A
	Design/programming standards guide N/A
	Formal project plan Informal project plan used when working with IT department to set and meet initial design, content revisions and launch deadlines.
	Funding Source(s) Departmental Budget
Costs	Development IT and Career Center staff time
Costs	Annual Maintenance IT staff time for minor changes
Marketing	Internal Resume/CV Tool was advertised on the Career Center website home page. A special message was posted on the general student homepage. Special “ad” is prominently displayed on main page of Career Center website with a link to direct student to the tool.
Marketing	External N/A
Training	Staff/Faculty The Career Center attends new employee orientation for student support positions and instructs each new employee how to use material found on Career Center website and where to direct students if they have a question or need resources.
Training	Students Instructions are written within the tool.
Lessons Learned	Planning/Creating Service It is important to allow enough time for IT department to work on project as they have many other priorities.
Lessons Learned	Implementing/Providing Service Important to do continuous advertising/marketing about tool as new students are always starting.
Future Plans for Improvements/Expansion	None at this time.
For More Information
License Availability	Capella University does not offer a license for this service.
Contact	Capella University Career Center; 225 South Sixth Street, 9th Floor Minneapolis, MN 55402 careercenter@capella.edu
Date of Profile	August 14, 2006