CENTSS

Links

Guidelines for Creating Student Services Online

http://www.wcet.info/2.0/index.php?q=node/1322
These guidelines are intended to provide some general direction for those institutions interested in putting their student services online. How they are used on each campus will vary with the campus culture and its intention to put all or some services online.

AskAU – Athabasca University

http://www.askau.ca
This smart FAQ system provides answers to students most commonly asked questions using natural language searches.

Career and Major Exploration – Ball State University

http://www.bsu.edu/careers/quest
Assessment for undecided students to match to courses, majors, and careers.

Honors Institute Website – Broward Community College

http://www.broward.edu/honors/
Promote the BCC Honors Institute with students through information, recognition, and guidance.

Live Chat System - Central Piedmont Community College

http://www.cpcc.edu/ican/chat
Goal of this live chat system is to enhance the accessibility of counseling and advising services for students.

Synchronous Chat System - City University of Seattle

http://www.cityu.edu
A synchronous chat program designed to allow students to “talk” with an advisor via the internet. Transcript of discussion sent to student. Session stored for later review by advisor. Click on Live Advisor button.

Academic Advising – Fulbright College - University of Arkansas

http://www.uark.edu/~fcac/
To advise and provide advising information to students identifying the web as an essential tool. Includes degree checksheets, major exploration, links to other offices and services.

Online Orientation – Metropolitan State University

http://www.online-orientation.net/template/registration.cfm
This 7-module online orientation welcomes new students to the university, introduces them to academic and student services and provides important strategies for academic success.

Online Orientation – Penn State University

http://eliondemo.oas.psu.edu/general/welcome_prospectivestudents.html
Provide current, prospective, and former students access to the information and services needed to initiate and complete academic programs.

Online Counseling - San Diego City College

http://www.ecounselsdcity.net/LiveMeetinfo.htm
Provides comparable online counseling support to students unable to attend classes on campus but who still have the same student services needs as their on-campus counterpart.

Career Services – University of Arizona

http://www.career.arizona.edu/
Provides students with 24/7 resources for their career development and job search needs.

WebCT Interactive Tutorial – University of Illinois

http://www.ion.uillinois.edu/resources/tutorials/software/tutorials/webct/mvcr/flash.asp
Familiarize students and faculty with WebCT prior to and during use.

College Readiness – University of Utah

http://ruready.utah.edu
Free web site that allows prospective students to gauge their readiness to take Calculus and other college-level math courses, and to remediate specific academic areas of weakness.

Admissions Office Twitter Presence – Drexel University

http://twitter.com/DrexelAdmission
A good example of good engagement with followers. They send the occasional congratulations to accepted students following them. They feel very “present” on their account.

Text a Librarian – Oregon State University

http://osulibrary.oregonstate.edu/text-librarian
A text messaging system whereby students text a question to an advertised number during library hours, and an alert appears on the computer screen of any librarian who is signed into the library's instant-messaging service. The librarian uses the computer to send a text message back to the student's cellphone.

.eduGuru Blog Archives

http://doteduguru.com/archives
Blog posts about online student services and web development in higher education.