CENTSS provides two types of auditing services to help institutions measure and benchmark the effectiveness of their Web-based student services. These services are based on years of research identifying the critical components in each student service and defining them at increased levels of online sophistication.

Whether you are preparing for an accreditation visit, developing a strategic plan, or looking for ways to increase your level of service to students, you can use the auditing services to…

• Examine your online services from a student’s point of view
• Benchmark your levels of service
• Plan improvements based on the results

Student Services included in the Audit Tool

Two Audit Services

• Institution Self Audit – License the audit tool for use by your staff to self audit from one to 20 services. To secure a license, you must set up an institution account with a primary contact and pay the relevant license fee. You select your preferred start and end time for the audit (30 days duration is recommended). You determine which and how many staff you want to participate. When the license expires with the end date, you receive an email message within 24 hours with a link to your confidential report.
  • If you have a license, access the Online Audit Tool now.
  • To learn about fees and to purchase a license, go to our secure site.
  
   
• Independent Audit - For a more objective and in-depth review of your online student services, contract for a CENTSS-expert audit. Confidential report includes results of the audit and annotations on pages from your site with recommendations. Price varies with scope.