The Center for Transforming Student Services (CENTSS), provides educational institutions with the tools and training they need to develop and deliver high-quality student services online. Effectively implemented student services are a critical component of student retention, engagement, and satisfaction. Through CENTSS, institutions are able to blend the power of technology with the personal attention of traditional support services.

Established as a partnership among the Western Cooperative for Educational Telecommunications (WCET) , the Minnesota State Colleges and Universities (MnSCU) and Seward, Inc, CENTSS expands upon WCET’s research on best practices in student services online.

• CENTSS Audit Service for benchmarking and planning improvements to student services online
• Recognition of best practice models in student services online
• Library of information sources on topics related to e-student services
• News and events to enhance the sharing of information among institutions about technology-enabled student services
• Workshops and consulting services to help institutions redesign their services to increase student success and retention.